Shipping Policy

Shipping time

• We will send you the goods within 2-5 Day:
  • Contains ferrofluid: within 5 days
  • Containing magnets: within 2 days
  • Other accessor: within 2 days.
• When the package contains ferrofluids shipping time is affected by this.
• Why is the shipping time so slow, it takes 5 days?
  • Because we make them on site:
    • To clean the bottle, it needs to be soaked in strong alkaline water for at least 4 hours.
    • Filling
    • Let it sit for 24-48 hours to test whether it will stick to the wall as well as swell and crack.
    • As well as including the time in case of holidays.

Arrival Time

• International couriers are generally unsure of how long it will take to deliver, so it usually takes 10-15 days, with the timeframe usually being extended by about 7 days each year for Christmas November-December.
  • Contains ferrofluid: within 10-15 days
  • Containing magnets: within 10-15 days
  • Other accessor: within 7-13 days
• When the package contains ferrofluids or magnets, the estimated delivery time is subject to this.

Customs duty

1. We bear the customs duty.
   
2. Some orders may need your help to pay for us because we are not registered in every country.
   
3. If you help to pay for us, please take a photo of the payment slip to us and we will reimburse you.

• • Payment slip photo (with parcel number)
  • Order number
  • Paypal account number
  • You can send the above information to: Service@wakenbox.com, Expires will not be processed.

Why is it so slow?

• Dear Customer, International packages will definitely arrive a little slower and with more uncertainty than items you purchase online in your own country.
• normal Processes
  • These packages are generally referred to as "general cargo".
  • The process of international parcel is:
    • Shipper - Transportation company (post office) - Customs - Security check - Tax declaration - Arrangement of flights - Travel to the country of destination - Customs - Security check - Tax declaration - Travel to the transportation company (post office) - Travel to the destination - Delivery.
• Special Processes
  • Ferrofluids and magnets are included in the list of air embargoes, Such packages are "extra-sensitive". so such parcels need to be transported using special channels, which can effectively and legally circumvent the air embargo list. However, such channels will be characterized by the following:
    • Need to pay more expensive fees than regular channels.
    • It needs to be forwarded to a shipping company (post office) that has a special channel, and here it will take about 3 days longer than the regular channel.
    • Customs will take longer to clear.
    • There is a chance that it will be returned or directly seized (if it is seized, this site will be responsible for it, you don't have to worry about losing your money).
    • Waiting time for flights is longer, as special products require longer scheduling (waiting period during the COVID-19 can be several months).
    • After arriving at the destination country will be smoother, at this time with the general cargo is almost the same.

Finally, if you place an order, please don't be in a hurry, good things always need to wait.
Thank you for reading and good luck with getting your packages to you faster and safer.